We hope you are completely satisfied with your recent purchase from English Country Life, however, if you would like to return your order then please follow the instructions below.
We will gladly refund your order within 28 days of purchase. Your order must be returned in a new and unused condition, including items received by you damaged or faulty. Wherever possible, please return with the original product packaging intact. We do not offer an exchange service; items will be refunded where applicable and you may reorder at EnglishCountryLife.com.
2 How to return your order
Please ensure that all returns are packaged appropriately and securely. If possible, please use the original packaging in which your order was received.
To make a return, please complete the Returns Request Form. Once received, within one working day you will receive full instructions on how to complete your return.
We recommend obtaining proof of postage. This can protect you in the event your goods are lost in transit. Your returned parcel remains your responsibility until it reaches us.
3 Delivery Errors
Where you have received an incorrect item, please indicate this on the Returns Request form within 7 days of receipt. We will make arrangements to ship the correct item to you as well as make arrangements to return the item.
4 Cost of Returns
All returns are at the cost of the buyer. In the case of delivery errors, items damaged in transit or found to be faulty on receipt, the cost of returns will be refunded when the return carrier and method has been agreed by us and a receipt has been provided.
5 Your refund
We will process your return within five working days of receipt of your return parcel in a resaleable condition. Refunds will be made to the payment method originally used. Please be aware that once refunds are initiated it may take up to ten working days once a return is processed depending on your bank or payment method used.
6 Returns Request Form
The Returns Request form can be accessed by clicking here.